Shipping — DHL / UPS / FedEx door-to-door
DHL Express and UPS deliver 6–12 days to the US and EU. FedEx is 8–14 days. LATAM is 8–15 days depending on customs. Tracking dispatched within 48 hours of your QC approval and payment. Any order of 3+ pairs ships free worldwide.
Delivery timelines by region
| Region | Carrier | Days | Notes |
|---|---|---|---|
| United States | DHL Express | 6–10 days | Fastest to major cities (NYC, LA, Chicago). Rural addresses 8–12 days. |
| Canada | DHL Express | 7–12 days | Occasional customs review on multi-pair orders. |
| Germany, France, Netherlands, Italy, Spain | DHL Express | 6–10 days | EU IOSS-compliant on singles. |
| UK | DHL Express | 8–13 days | Post-Brexit customs may add 1–2 days on 5+ pair shipments. |
| Poland, Czech Republic, Sweden, Norway | DHL Express | 7–12 days | Fast air routes via Frankfurt hub. |
| Mexico, Chile, Colombia | DHL Express | 8–13 days | Customs clearance varies by state. |
| Brazil, Argentina | DHL / FedEx | 10–15 days | Argentina customs strict on high-value; declare conservatively. |
| Australia | DHL Express | 10–15 days | Consumer imports under AU$1,000 clear cleanly. |
Shipping cost
| Order size | Shipping cost |
|---|---|
| 1 pair | ~$28–45 depending on region |
| 2 pairs | ~$32–52 depending on region |
| 3+ pairs | Free worldwide |
| 10+ pairs | Free, consolidated shipping, dedicated tracking |
Tracking
You receive a DHL/UPS/FedEx tracking number within 48 hours of your QC approval and payment. Tracking is fully live from Guangzhou pickup through last-mile delivery. If your tracking hasn't updated in 72 hours, message us and we'll open a carrier inquiry.
Customs and duty
We declare conservatively as "shoes / footwear" with a low commercial value on the customs form. In most EU markets and the US, singles clear without duty. Bulk orders (10+ pairs) may be split across multiple parcels to keep individual declared values under threshold. If a parcel gets held at customs, we assist with paperwork or provide a partial refund + reship depending on the situation.
Lost packages
DHL and UPS have loss rates under 0.5% on our routes. If a package is confirmed lost by the carrier, we reship at our cost or refund — your choice. Timing on carrier confirmation is usually 10–14 days from last tracking update.
Damage claims
Photo the box and shoes on receipt if there's any damage. Send us the photos on WhatsApp. Damage-in-transit is on the carrier — we help you file the DHL/UPS/FedEx claim. Damage that was clearly present before shipping (didn't happen in transit) is on us — we replace at our cost.